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Please contact support@remoteconsult.com.au for all technical support issues.

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About RemoteConsult

Tele-Health just got easier!

RemoteConsult is a powerful yet extremely user friendly Tele-Health platform for the Australian health care community.

Features include:

  • Work from any computer, wherever you can connect to the internet and have all your tools and records at your fingertips.
  • Designed by a team of medical and IT professionals for intuitive use.
  • Enhanced coordination of care between providers.
  • Secure password protected environment using SSL encryption (like that used by the banks).
  • Access to unique customized tools designed just for your workflows and preferences.
  • No more messy and time consuming upgrades or backups required. These are all automatically done for you.
  • No more dealing with expensive IT desktop support. Responsive support is included as part of the package.
  • Ongoing enhancements for continued improvements in user experience and benefits usually at no added cost.

Save time, headaches and money by having a portable system that allows you to scale as your business grows without having to invest upfront in infrastructure and services you will never need or use.

Contact Future Health Media & Technology for support or to discuss customisation requirements.

Terms of Use

RemoteConsult is a website owned and operated by HealthEngine Pty Ltd.

The following general terms and conditions govern your use of the services provided by RemoteConsult ("Terms"). By accessing websites ("Sites") or services provided by RemoteConsult ("Services"), you agree to these Terms and our Privacy Policy. If you do not agree to all these Terms, then you may not access or use the content on our Sites and Services. RemoteConsult reserves the right to update these Terms at any time.

1. License to use our Services

RemoteConsult grants you a limited, revocable right to access and use our Sites and Services in accordance with these Terms for personal, non-commercial use only. Use of our Services is conditional upon your ongoing compliance with these Terms.

2. Your responsibility and obligations

You are solely responsible for your use of our Sites and Services.

As a condition to using our Serivces, you are required to provide RemoteConsult with your email address, password and profile information. You shall provide RemoteConsult with accurate, complete, and updated registration information. Failure to do so shall constitute a breach of the Terms, and may result in the termination of your RemoteConsult account.

You are responsible for maintaining the confidentiality of your RemoteConsult account password.

3. Your conduct

As a condition of use you agree not to use our Services:

  1. to abuse, harass, threaten, impersonate or intimidate another RemoteConsult user, employee, or person;
  2. to post infringing, libelous, defamatory, obscene, pornographic, abusive or offensive content, or content that otherwise violates the law or right of any third party;
  3. to post unsolicited messages and URLs to our Sites and any users of RemoteConsult;
  4. with the exception of accessing RSS feeds, you will not use any robot, spider, scraper or other automated means to access our Sites for any purpose without our express written permission;
  5. to create multiple user accounts for the purpose of artificially inflating, altering or distorting the results of RemoteConsult' Services;
  6. to advertise to, or solicit, any user to buy or sell any products or services. It is also a violation of these Terms to use any information obtained from our Services to contact, advertise to, solicit, or sell to any user without their prior explicit consent;
  7. to sell or otherwise transfer your RemoteConsult account.

You agree not to use our Services for any purpose prohibited by these Terms, or any other purpose not reasonably intended by RemoteConsult. RemoteConsult reserves the right to remove content and disable user accounts at any time without notice if it is deemed damaging or harmful to the provision of our Services, or for any reason at our sole discretion.

4. No unlawful or prohibited use

As a condition of your use of our Services, you will not use our Services for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use our Services in any manner that could damage, disable, overburden, or impair any RemoteConsult server, or the network(s) connected to any RemoteConsult server, or interfere with any other party's use and enjoyment of our Services. You may not attempt to gain unauthorised access to any Services, RemoteConsult accounts, computer systems or networks connected to any RemoteConsult server or to any of the Services, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through our Services.

5. User submitted content

By posting content for display or inclusion on our Sites and Services, you represent and warrant that you own all rights in the content and agree to license the content, unless source quoted, subject to the Creative Commons Public Domain License. You can choose to make your content private to restrict access and use only to yourself.

6. Links to third party websites

Our website may contain links to third party information and products. You should be aware that such content and links are not owned, operated or maintained by RemoteConsult nor are they affiliated or associated with RemoteConsult in any way, unless indicated on the external site.

RemoteConsult is not responsible for the content of any third party material appearing on our Sites or any third party sites linked to from our Sites. Such information, advertisements or links are purely for information purposes only and are not endorsements of the third party information or sites by RemoteConsult as to their quality, accuracy or completeness.

If you decide to access any of the third party services or websites advertised or linked, you do so entirely at your own risk. As far as lawfully possible, RemoteConsult accepts no liability or responsibility for the actions or omissions of users of the website or linked sites in relation to the content contained therein.

7. Changes to our Sites and Services

RemoteConsult reserves the right to revise, change, modify or delete the content of any part of our Sites, including any Services provided from our Sites, at any time at our sole discretion and without prior written notice.

RemoteConsult does not accept any responsibility or liability whatsoever for any interruption or discontinuance of any or all functionality of our Sites and Services (including links to any external sites) for any reason.

8. Indemnity

You will indemnify and hold harmless RemoteConsult, its parents, subsidiaries, affiliates, customers, vendors, officers and employees from any liability, damage or cost (including reasonable attorneys fees and cost) from any claim or demand made by any third party due to or arising out of your access to our Sites, use of our Services, violation of these Terms by you, or the infringement by you, or any third party using your RemoteConsult account, of any intellectual property or other right of any person or entity.

9. Limitation of liability

While RemoteConsult takes all reasonable care to include accurate and up-to-date information on our Sites, the information provided should not be relied upon as being error free or accurate. RemoteConsult makes no representation or warranty as to the timeliness, accuracy or completeness of any such material, nor do we accept any responsibility arising in any way for errors or omissions. As far as lawfully possible, RemoteConsult accepts no liability or responsibility for the actions or omissions of any users of our Services in relation to the content or the Services contained herein.

All information provided on our website is provided "as is" without warranty of any kind, express or implied, to the fullest extent possible under law. In no event will RemoteConsult be liable to any party for any direct, indirect, incidental or consequential damages or losses whatsoever arising from access to or use of our Services or downloading of information from our Sites, including, without limitation, damages for loss of profits, business interruption, loss or information or damage to systems due to viruses or other harmful components.

RemoteConsult is not responsible for deletion, failure to store, misdelivery, or untimely delivery of any material or Services accessed through our Sites or external sites and will not be liable for any damages or losses whatsoever resulting from any users downloading or accessing of any information or material through our Sites and Services.

10. Applicable laws

RemoteConsult operates its Sites and Services from offices in Perth, Western Australia. These Terms are governed by the laws of the State of Western Australia. If you choose to access and use our Services from other locations you do so of your own initiative and are solely responsible for your compliance with applicable local laws.

Last updated June 20, 2009

Privacy Policy

RemoteConsult is a website owned and operated by HealthEngine Pty Ltd.

RemoteConsult cares about protecting the privacy of our users. By visiting the RemoteConsult website and using our services, you agree to accept the practices outlined in this Privacy Policy. Please read the following to learn more about how we collect and use your personal information.

This Privacy Policy covers the treatment of personal information collected by RemoteConsult when you are visiting a RemoteConsult website or using a RemoteConsult service. This policy does not apply to the practices of third parties that RemoteConsult does not own or control, or to individuals that RemoteConsult does not employ or manage.

Collecting your information

RemoteConsult may collect personally identifiable information when you sign up to use our services, and during the course of your use of our services.

RemoteConsult also automatically receives and stores certain types of information when you access our services, including your IP address, cookie information, and the pages you have requested. RemoteConsult uses this data to administer our services.

Use of cookies

RemoteConsult may set and access cookies on your computer. For security, we do not store any of your personally identifiable information such as your username or email address in any of our cookies.

Our partners, including advertisers, may set and access their cookies on your computer which are subject to their own privacy policies.

Sharing your information

RemoteConsult will never sell or rent your personally identifiable information to anyone.

RemoteConsult will only share personally identifiable information about you in the following circumstances.

  • You have granted us permission to share your personal information.
  • User profile information and statistics collected from you during the course of the use of our services may be displayed publicly in your RemoteConsult profile. The email address that you provide us upon registration is searchable by other RemoteConsult members who know your email address.
  • Information you have submitted to a public page intended for publication or syndication.
  • RemoteConsult employees and authorised contractors may be granted access to your information only if required by the normal conduct of business. Our employees and contractors do not have the right to use your personal information beyond what is required to perform their duties.
  • We may release personal information in compliance with the law, to apply and enforce our Terms of Service and policies, or to protect the rights, property, safety of our staff, users or others.

Protecting your information

Your RemoteConsult account is password protected, please sign out of your account once you have finished using a public computer to prevent against unauthorised access.

You must not disclose your account password to anyone. Employees and staff of RemoteConsult will never ask you for your account password, nor can they retrieve your lost password.

It is RemoteConsult policy to protect the privacy of all our users, at all times, irrespective of age. We do not recommend that minors under 18 years of age disclose personally identifiable information about themselves over the Internet. However, RemoteConsult will take every reasonable action to protect the privacy of our members under 18 years of age if we become informed of an abuse of policy.

Managing your personal information

You may update, amend or delete your personal information by signing into your account at any time.

RemoteConsult maintains a permanent-delete policy, meaning your personal information is purged entirely and permanently from our system when you choose to delete it. We periodically backup our data and your information may continue to be stored securely for a period of time until our databases are refreshed.

However, please be aware that any publicly viewable information you post on the Internet may be copied or archived by third-party users or agents. It is best not to post sensitive information that you do not wish to disclose.

You may request the deletion of your RemoteConsult account by emailing us at support@remoteconsult.com.au.

Changes to this privacy policy

RemoteConsult may amend this policy from time to time. If we make any substantial changes we will notify you by posting an announcement on our website. The use of your personal information is always subject to the most current Privacy Policy in effect posted on our website.

Last updated June 20, 2009